Creating a world-class training program, like most other big projects, is not the responsibility of a single person; it takes a team to make something great. Think about all the pieces a learner touches when they go through an effective training program — administrators, instructors, online infrastructure, multimedia, online resources, live training, assessments, etc.
Training programs are complex things made up of multimedia, processes, and design and more that require a wide array of skills.
You don’t want one person’s DIY project to represent your entire company’s knowledge, workflows, and best practices; you want the best talent for each job!
Here are some areas of expertise and skills you want on your training team to create an awe-inspiring training program. It’s likely you will find people who can wear multiple hats but it can’t all rest on the shoulders of one person.
This is an instructional design focused blog so obviously it’s going to be on here. ID is the skill of collecting your learning requirements, designing the end-to-end process of how learners are trained and assessed to meet those requirements. The plan created by the ID determines how all other aspects of the program are produced.
A training program without instructional design might miss the point of training despite doing everything else right. You need instructional design skills to analyze your organization, design curriculum, build training prototypes, create effective assessment strategies, and interpret the results.
Whether writing scripts for a video, technical documentation, or chapters in a training manual, communicating clearly is essential in training. A training program without good writing is confusing, vague, and a slog to get through. Writers take key points and concepts and convey them in the most effective way regardless of the medium they are writing in.
It’s not easy capturing the attention of your audience and delivering your knowledge smoothly and effectively. Having a great presenter means great live seminars, webinars, and recordings that draws in your learners. A training program without good presenters means you might be losing you learner’s attention even though your learning content is solid.
Graphics in the form of info-graphics, charts, illustrations, styles, and more take your materials to the next level and helps your learners easily conceptualize, understand, memorize your content. It’s not just about looking good, but taking difficult concepts and bringing them to life (looking good helps too!). A training program without graphics lacks clarity and memorability.
Video filming and editing
Multimedia is a great way to present your learning content with presentations, demonstrations, workflows, animations, and much more. In many cases, multimedia is the best way to teach your lesson (could you teach someone to tie a shoe with written text alone?). Video filming and editing skills open up many possibilities for your training program.
Programmers make systems work or multiple systems work together. If you need to store data from an online form, automate a process that takes lots of human hours, or create a completely custom workflow, you will need software development skills on your team.
Who is on your training team and how do you divide your tasks based on their skills? Do you have the skills on your team to create a great training program? Identifying the skills required and dividing your roles up optimally means having a great end product for your efforts.
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